beautiful tile. great price and high quality. installed and looks amazing Product Ordered - White Oak Honed Ledger Panel>
Dana S Simpler, MD
Placed onOctober 8, 2019
I needed additional tile to finish my kitchen back splash. I was able to work with Tilesbay again and received the lovely tiles. She is excellent to work with and I'm so pleased with your Company's excellent service and beautiful tile. Many Thanks! Product Ordered - Mystic Cloud Arched Herringbone Honed Mosaic
Placed onOctober 7, 2019
The tile arrived in the Indianapolis area on time. It took longer than I expected, however, to be delivered to my home. Four or five of the tiles had small chips on the edges. As a result, they could not be used to fill the field. While part of the tile could be used where less than a full tile was required, the remaining portion could not be used. Since I did anticipate some potential issues with the tile, I ordered more than the job required. Hope I have enough to complete the project. Product Ordered - Carrara White Polished Marble Tile
Placed onOctober 7, 2019
Ordered absolutely beautiful honey onyx tile. Great service they offered a variety of origin locations for shipping we chose Texas of course and all tiles in excellent condition and wonderful packing. Brought right to our front door. These people are fantastic! Give them a gander for your projects! Product Ordered - Pineapple Onyx Polished Marble Mosaic
Easy to order & purchase, professional, helpful & accommodating staff, reasonable pricing, great quality & huge amount of options. Thank you! Product Ordered - White Oak Multi Split Face Ledger Panel
Placed onSeptember 4, 2019
My first time ordering. The entire process from ordering to delivery was seamless. The had a very specific tile color that I was unable to fine anywhere else online in a timely manner for my project and in every case, they were $.50-$1.20 less. It shipped on time and the delivery driver was prompt, courteous and professional. I will definitely order from them in the future. Product Ordered - Dunes Beige 16X32 Matte Porcelain Tile
Placed onAugust 20, 2019
Excellent service, excellent response, excellent product. We are very happy with the marble tile we received and it looks fantastic on the wall. The only reason this is not 5 star is because one of the boxes had three of the corner sides broken out. I am not sure how it arrived without any of the tile broken or with the box not totally breaking apart. Packaging could have been done better. I would not hesitate to use Tilesbay again. Product Ordered - Emperador Dark 2x2 Honed Mosaic
Placed onJuly 27, 2019
Honestly, I was so worried to order the flooring online. TilesBay was amazing and I love my floor! Quick shipping, exact product I was looking for for half the price. Excellent customer service. Thank you Product Ordered - Hawthorne Vinyl Flush Stair Nose
Placed onJuly 26, 2019
We were extremely pleased with our tile order! It has become increasingly difficult to find a Rain Forest tile due to depletion and these came in perfectly! We were also very pleased with the customer service. They contacted us immediately suggesting the best way to ship our tile without breakage. All of our tiles arrived in perfect condition and the variation in the stone is gorgeous! Product Ordered - Rain Forest 12x12 Polished
DO NOT do business with this company. I ordered and received the tile--it took much longer to receive than I was told it would. The contract states clearly that the tile must be inspected and signed for immediately upon arrival; however, I was at work when the tile was left in my driveway, so I was unable to inspect, or sign for, the tile before they left it. Upon arriving home, I inspected the tile., and immediately contacted Tiles Bay. Over 50% of the tile was broken and unusable. I tried for months to get Tiles Bay to make this right, but one year later, I still have 5 boxes of broken tile in my driveway, and Tiles Bay still has my money. I had to buy tile from another company to complete my project, so my project cost twice what it should have. I repeat: DO NOT do business with this company. You WILL regret it if you do. Product Ordered - Orion Jade Interlocking Flat Pebble
Placed onJuly 20, 2019
We received our order but had several pieces broken during shipping. It happens. However, the shipping company driver could not wait around for me to review all the items in our large order and left. We have been told that it will take 4-5 weeks to determine if the shipping company will cover the broken material. We are stuck with not enough material and cannot finish the job. The client is not happy and our company looks bad. This is just not acceptable business. Product Ordered - Praia Grey Matte Bullnose Porcelain Tile
Placed onJuly 1, 2019
Out of the total order you sent, 3 of the 12”x12” blocks had deep scratches on several of the glass tiles. The scratches were caused by something sharp poking directly into the black boxes Premium Mosaics. The scratches were NOT from outside the plain brown boxes the product was shipped to me in. Your company has poor quality control in your shipping department. I am disappointed. Product Ordered - Black Blend Glass Mosaic
R A Powell
My sales lady was very thorough making sure my shipment was correct. Also worked to try to get me the best shipping rate. Very well pleased with this company. Product Ordered - Canyon Creek Splitface Ledger Panel
Placed onJuly 1, 2019
The customer service and support was great. There was some miscommunication with the carrier though, and my tile sat on the carriers' loading dock for a week because no one called me to inform me that it had arrived. The tile itself is difficult to work with on the mesh due to the tile's uneven thickness, by nature. The glue globs holding the tiles to the mesh sometimes kept a tile from getting completely seated in the thinset. I ended up removing the tiles from the mesh and installing them individually. Way more cumbersome that way but a much more flush, even finish with better spaced grout lines. Product Ordered - Santa Barbara ft. Natural Slate Meshed Flagstone Paver Tiled
Placed onJuly 1, 2019
I must admit that I am disappointed in the volume of gold color advertised that simply wasn't the case in my order. The majority of color was gray. The color photograph sent to me from your warehouse for my approval prior to shipping showed a lot more gold than the actual materials sent. My best guess is that the order contained 70% dark gray, 10% cream color and only 20% actual gold.
I understand that natural slate stone is brittle in nature but the shipping container was poorly constructed, broken when it arrived and a number of boxes had substantial broken pieces in them.
All in all I would rate my experience less than average to poor and certainly not excellent by any stretch of the imagination.
Very disappointed with every aspect of this transaction. Especially customer service choosing to email me about a 17% over all price hike for having to ship the product from a different warehouse than where their website said it was available. I also was never able to get anyone on the phone or hear back from them after leaving a voicemail. Their online chat was useful, and I was able to cancel the order from the online platform within 2 minutes. Product Ordered - California Gold French Pattern 16 Sft Gauged Slate tile
This couldn’t have been a more pleasant online shopping experience. They are as nice and easy to work with as it gets. AND they delivered as promised on time! Don’t hesitate. The product is beautiful and they are the best.
So pleased with the product, you guys did an outstanding job packing our tile. I am very impressed with the customer service, and the care that went into our order. Thank you so much and will highly recommend you. Sincerely, the Ellermans
I was so happy to find this tile at Tilesbay. Looked everywhere in Las Vegas without success. It arrived on a pallet with all pieces intact. Customer service is excellent. I did wait three weeks for shipment which delayed our project but it's worth the wait for something yo...
The best prices and selection I found anywhere, including S&H costs. The chat function quickly answered my questions about shipping and availability; made ordering very easy. Material arrived quickly and undamaged; one or two tiles were broken/chipped but that's to be exp...
We were extremely pleased with our tile order! It has become increasingly difficult to find a Rain Forest tile due to depletion and these came in perfectly! We were also very pleased with the customer service. They contacted us immediately suggesting the best way to ship ...
Sales person was good, but delivery did not follow instructions and 1 full bundle of tiles was broken in half. Product Ordered - Mike Colton
My experience with the Tiles bay representatives was professional and courteous, from the placement of the initial tile order to processing the refund, since the die lot from the manufacturer, did not match. A special thank you to Ben Cooper, for all of his help, as well. On...
I ordered some rainbow colored sandstone from Tilesbay.com. The tile came in earlier than expected, which was great! It was in perfect condition; no chipped or broken tiles that we could see so far. These are beautiful tiles, and Tilesbay was the least expensive online place...
My support chat session was a 10 out of 10. Thank you for taking the extra time to make the easy and informative, I will shop here again based on the support alone!
Excellent service. V quick in responding to my query and delivery was prompt with no damage. V happy with the end product.
Ordered a sample and knew right away that I liked the tile. My order was shipped and not one tile was broken when I received them. Love the look in my kitchen and have gotten many compliments from friends.