Reviews

The stone exceeded my expectations!!! Thanks so much Tilesbay! I wouldn't hesitate to shop with you guys again! Keep up the great work!!! Product Ordered - Arctic White Mesh Interlock Natural Slate Flagstone

beautiful tile. great price and high quality. installed and looks amazing Product Ordered - White Oak Honed Ledger Panel Dana, Dana S Simpler, MD

I needed additional tile to finish my kitchen back splash. I was able to work with Tilesbay again and received the lovely tiles. She is excellent to work with and I'm so pleased with your Company's excellent service and beautiful tile. Many Thanks! Product Ordered - Mystic Cloud Arched Herringbone Honed Mosaic

The tile arrived in the Indianapolis area on time. It took longer than I expected, however, to be delivered to my home. Four or five of the tiles had small chips on the edges. As a result, they could not be used to fill the field. While part of the tile could be used where less than a full tile was required, the remaining portion could not be used. Since I did anticipate some potential issues with the tile, I ordered more than the job required. Hope I have enough to complete the project. Product Ordered - Carrara White Polished Marble Tile

Everything was Great. Very Pleased Product Ordered - Tuscany Porcini Honed Unfilled One Short Side Bullnose Pool Coping

Excellent service, excellent response, excellent product. We are very happy with the marble tile we received and it looks fantastic on the wall. The only reason this is not 5 star is because one of the boxes had three of the corner sides broken out. I am not sure how it arrived without any of the tile broken or with the box not totally breaking apart. Packaging could have been done better. I would not hesitate to use Tilesbay again. Product Ordered - Emperador Dark 2x2 Honed Mosaic

We were extremely pleased with our tile order! It has become increasingly difficult to find a Rain Forest tile due to depletion and these came in perfectly! We were also very pleased with the customer service. They contacted us immediately suggesting the best way to ship our tile without breakage. All of our tiles arrived in perfect condition and the variation in the stone is gorgeous! Product Ordered - Rain Forest 12x12 Polished

Tiles are gorgeous! They were packaged very well and no tiles were damaged during shipment. Product Ordered - Kenzzi Azila 8X8 Matte Porcelain Tile

We received our order but had several pieces broken during shipping. It happens. However, the shipping company driver could not wait around for me to review all the items in our large order and left. We have been told that it will take 4-5 weeks to determine if the shipping company will cover the broken material. We are stuck with not enough material and cannot finish the job. The client is not happy and our company looks bad. This is just not acceptable business. Product Ordered - Praia Grey Matte Bullnose Porcelain Tile

I must admit that I am disappointed in the volume of gold color advertised that simply wasn't the case in my order. The majority of color was gray. The color photograph sent to me from your warehouse for my approval prior to shipping showed a lot more gold than the actual materials sent. My best guess is that the order contained 70% dark gray, 10% cream color and only 20% actual gold.

I understand that natural slate stone is brittle in nature but the shipping container was poorly constructed, broken when it arrived and a number of boxes had substantial broken pieces in them.

All in all I would rate my experience less than average to poor and certainly not excellent by any stretch of the imagination.

Product Ordered - California Gold French Pattern 16 Sft Gauged Slate tile

Product Ordered - Mountain Bluestone 24X36X1.5 Flamed Pavers

Sales person was good, but delivery did not follow instructions and 1 full bundle of tiles was broken in half. Product Ordered - Silver Travertine French Pattern Honed Unfilled Chipped Brushed

Product Ordered - Temple Grey Polished