Reviews

Beautiful tile of wonderful quality! Arrived quickly and was simply perfect! Trish , Serenity

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Placed on October 25, 2018

Heartfelt thanks to YOU @ TILESBAY, For providing me with such a beautiful 2 inch square pool trim tile that couldn't be found in over 15 other online tile company catalogs i googled & researched. you actually had 2 in your ATMOSPHERE COLLECTION, the other being Citrine; but Moonglare won out. And so quickly shipped! i'm still amazed. o MAJOR THANKS & KUDOS for making my pool restoration an OUTSTANDING EXPERIENCE by providing me with a flawless finishing touch. best wishes, Paul Paul La Mastra, your's is Tilesbay, i'm retired

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Placed on October 25, 2018

Great service, great product, came in time as specified. Will do again ! Thank you ! ENRICO POPESCU, ARCHITECTURA GROUP MIAMI

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Placed on October 18, 2018

This company was VERY responsive and helpful!! it was amazing to have such great customer service. we are looking forward to installing our tile. debrianna

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Placed on September 29, 2018

Excellent and fast service. Responded quickly to questions. Tile arrived in perfect condition--no broken pieces. Linda

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Placed on September 27, 2018

The tile is beautiful! We have not installed it yet, but everything came to us in perfect condition. Can't wait to get this tile on the kitchen walls! Allison

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Placed on September 15, 2018

The purchase was easy and the stone was as described on the website. The communication about the shipment was very good and the shipment arrived in a timely fashion. There were 7 of the mesh units that had one or more broken stones. I did buy some extra anticipating the possibility of some breakage so this should not be a problem. I hope to install the stone in the next few weeks. I am happy with the purchase and wouldn't hesitate to use Tilesbay in the future. Mike Gardner

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Placed on September 13, 2018

What a pleasure! I placed an order and needed to have a rushed delivery. I called the next morning and asked if the order could be expedited. Sometimes you want to say it differently, 'Can you help me out"' and dance around when you need to ask a favor on short notice. This was important to get the job moving. He got the delivery out the next day and the block arrived. Thank you! TERENCE PINE

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Placed on September 9, 2018

Found the tiles that I needed to finish a project from Tilesbay, had looked all over and finally found them here. Next time, this will be the first place I look! Julie

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Placed on September 9, 2018

The corner pieces have worked well but I probably ordered too many of them. Miscalculation on my part. I really like the product. Although, I purchased the Golden Honey Ledger panels from Home Depot - they mixed the 90 sq. ft. panels with Model # 624 which is what I wanted with model # 624-PEN which I didn't want. A little disappointed, but I'm making it work. Thank You! Regards, Lance Lance Matteo, Mattronics APS Consulting, LLC

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Placed on August 1, 2018

Very nice, but a box arrived damaged even though shipped on a pallet. Linda Ojeda

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Placed on July 17, 2018

From start to finish the service was excellent and tiles arrived undamaged and with in several days of the order. Jeff Morford

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Placed on June 29, 2018

Excellent service. Packaging was perfect. Everything arrived in perfect condition. Kimberly Humphreys

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Placed on June 20, 2018

FAST SERVICE, GOOD QUALITY A REASONABLE PRICE 100% Rusbel, BEST VALUE NY

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Placed on June 14, 2018

FAST SERVICE, GOOD QUALITY A REASONABLE PRICE 100% Rusbel, BEST VALUE NY

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Placed on June 14, 2018

I have not installed the tile or unpackaged it yet, but so far so good. Price was good and delivery was spot on. Nick, Iron Point Construction

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Placed on May 22, 2018

After ordering a sample, I decided to purchase the Dove Grey and am so pleased with my new backsplash. The tile is gorgeous and of high quality. I compared it to a similar tile from Home Depot, which in a side-by-side evaluation, the TilesBay product was the clear winner. This tile is thicker and the impeccable packing guaranteed that I received my delivery without breakage. I would highly recommend purchasing from TilesBay! Katherine Richter

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Placed on May 6, 2018

I was so happy to find this tile at Tilesbay. Looked everywhere in Las Vegas without success. It arrived on a pallet with all pieces intact. Customer service is excellent. I did wait three weeks for shipment which delayed our project but it's worth the wait for something you want. Thanks! Lydia Healy

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Placed on April 19, 2018

The Cherry blossom tile looks lovely. thank you for all your efforts to make this beautiful bathroom a reality. Susan S Spause

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Placed on April 7, 2018

I ordered two pallets of travertine coping. They sent me a light colored one and a dark colored one. After several calls and emails they allowed me to bring the dark pallet back to the warehouse to exchange for another light pallet. It wasted an entire day bringing a forklift to the coping, loading it in my truck, driving to Hayward, exchanging it, driving back, returning the forklift. Next time I will go to the warehouse and choose matching pallets in person. Paul Roach, Atlas Pools of Gilroy

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Placed on April 4, 2018

Tile arrived safe and very well packaged. I am disappointed however in having to pay the 25.00 service fee for an order under 200.00. Since I had purchased the tile before and spent over 200 and was just having to get a few additional pieces. I think the 25.00 should have been waived. Debra Ross

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Placed on April 1, 2018

Quality tile and great customer support. Gwen Hayes

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Placed on April 1, 2018

Excellent service, product an delivery. This is a beautiful tile, which I used to fill the gap between new countertops and existing backsplash. A wonderful solution. Susan Church

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Placed on March 8, 2018

Your website advertised a price of $3 per sq ft for tile. I requested 200 sq ft. My receipt reflects that amount. I was only received 86 sq ft. Your company told me to take a hike. I attempted to return the tile to the warehouse it was shipped from, only to find out you are not a real tile company. MSI was not interested in me returning it. I purchased the remaining tile from them. Andrew Davis

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Placed on March 4, 2018

My experience with the Tiles bay representatives was professional and courteous, from the placement of the initial tile order to processing the refund, since the die lot from the manufacturer, did not match. A special thank you to Ben Cooper, for all of his help, as well. Once again, thanks to all at Tiles bay for their assistance. Marva Santos Marva Santos

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Placed on February 12, 2018

They had an obscure old tile, shipped, no issues, very good communication Joe Gellerstein

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Placed on February 5, 2018

I was very happy with my order and with the customer service! Erin McElligott

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Placed on February 1, 2018

Part of the tile was damaged upon shipment arrival. I'm still waiting for feed back from Tilesbay.com support team to address the matter and ship new pcs. Thanks, Dave David Sternbauer

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Placed on January 19, 2018

Outstanding customer service. The first order of slate tiles contained many broken tiles that the whole order had to be replaced. Customer service reps were very helpful in making sure I received the same lot. The replacement order arrived with no breakage! Beverly Van Metre

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Placed on November 27, 2017

Fantastic product! The tiles look so beautiful for our kitchen back splash and they were delivered promptly. kendra fleischman

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Placed on November 21, 2017

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TESTIMONIALS

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Everything was received quickly. Customer service was very helpful and responsive, following up with me several times to ensure I was happy. Great product and service, at a very good price.

Eric

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