Reviews

Tiles were delivered quickly and in perfect condition, plus the back splash turned out beautiful!! Kim Griffin

Tilesbay sent me a shipment wherein over half of the product was literally shattered into pieces and dumped on my front porch in shoddy boxes. When I asked about replacement or refund, they assumed no responsibility whatsoever and did not reply. Pathetic customer service with an inferior product. James Perusich

Out of 900 sqft ordered we opened the boxes and lost about 10 boxes of tile due to cracked tiles, most of the large tiles. We just received Monday, and now we need to order another 10 boxes, unless we can get some replacement tiles. Bigger ones Rob Everhart, Self

I was in a real bind when it came to my house project. I had to get something in quickly so when I looked around for 2” thick coped stone, the prices were incredibly high until I came across Tilesbay.com. I ordered the marble stone and within a day I got an email from someone wanting me to approve the look of the stone from pictures of what I was actually going to receive. I thought that was excellent customer service and I was very pleased. Jeff Sprouse

I was in a real bind when it came to my house project. I had to get something in quickly so when I looked around for 2” thick coped stone, the prices were incredibly high until I came across Tilesbay.com. I ordered the marble stone and within a day I got an email from someone wanting me to approve the look of the stone from pictures of what I was actually going to receive. I thought that was excellent customer service and I was very pleased. Jeff Sprouse

Excellent! They emailed to verify order and they were super speedy when I explained my dilemma. They are amazing. Lisa Jones

I have been using TilesBay for years and we have redone our entire home with them. Their stone is always top quality, they will send you images and even help you match variations. They are wonderful to work with, responsive and trust worthy. Patrick

Received order in a timely manner. Shipment was well wrapped and no pieces broken. Highly recommend. Product Ordered - Canyon Creek 6x12x6 Splitface Corner Ledger Panel Jason Crytzer

Customer Service Rep was wonderful. The product was the replacement tile we needed. The only thing that kept me from giving a rating of 5 was I thought that the shipping and extra fees were a bit exorbitant. Product Ordered - New Era II Collection Shell Grey Linear Glass Mosaic Karen Reinstein

For materials arrived a week earlier than I expected which was great as we were near the end of the project. they look fabulous in place. Thank you tilesbay! And the young lady that helped me place the order was terrific.-A very big help. Product Ordered - Ankara Polished Decorative Pattern Backsplash Wall Tile Kathy

The stone exceeded my expectations!!! Thanks so much Tilesbay! I wouldn't hesitate to shop with you guys again! Keep up the great work!!! Product Ordered - Arctic White Mesh Interlock Natural Slate Flagstone Eric Arnold

beautiful tile. great price and high quality. installed and looks amazing Product - White Oak Ledger Panel Dana, Dana S Simpler, MD

I needed additional tile to finish my kitchen backsplash. I was able to work with Tilesbay again and received the lovely tiles. The rep who helped is excellent to work with and I'm so pleased with your Company's excellent service and beautiful tile. Many Thanks! Product Ordered - Mystic Cloud Arched Herringbone Honed Mosaic

Kelly

The tile arrived in the Indianapolis area on time. It took longer than I expected, however, to be delivered to my home. Four or five of the tiles had small chips on the edges. As a result, they could not be used to fill the field. While part of the tile could be used where less than a full tile was required, the remaining portion could not be used. Since I did anticipate some potential issues with the tile, I ordered more than the job required. Hope I have enough to complete the project. Product Ordered - Carrara White Polished Marble Tile ed kiernan

Ordered absolutely beautiful honey onyx tile. Great service they offered a variety of origin locations for shipping we chose Texas of course and all tiles in excellent condition and wonderful packing. Brought right to our front door. These people are fantastic! Give them a gander for your projects! Product Ordered - Pineapple Onyx Polished Marble Mosaic Sharon Loss

Everything was Great. Very Pleased Product Ordered - Tuscany Porcini Pool Coping Dennis Downs

Easy to order & purchase, professional, helpful & accommodating staff, reasonable pricing, great quality & huge amount of options. Thank you! Product - White Oak Ledger Panel Dawn

My first time ordering. The entire process from ordering to delivery was seamless. The had a very specific tile color that I was unable to find anywhere else online in a timely manner for my project and in every case, they were $.50-$1.20 less. It shipped on time and the delivery driver was prompt, courteous and professional. I will definitely order from them in the future. Product Ordered - Dunes Beige 16X32 Matte Porcelain Tile UPTON

Excellent service, excellent response, excellent product. We are very happy with the marble tile we received and it looks fantastic on the wall. The only reason this is not 5 stars is that one of the boxes had three of the corner sides broken out. I am not sure how it arrived without any of the tile broken or with the box not totally breaking apart. Packaging could have been done better. I would not hesitate to use Tilesbay again. Product Ordered - Emperador Dark 2x2 Honed Mosaic Valerie Francis

Honestly, I was so worried to order the flooring online. TilesBay was amazing and I love my floor! Quick shipping, exact product I was looking for for half the price. Excellent customer service. Thank you Product Ordered - Hawthorne Vinyl Flush Stair Nose Melanie Hess

We were extremely pleased with our tile order! It has become increasingly difficult to find a Rain Forest tile due to depletion and these came in perfectly! We were also very pleased with the customer service. They contacted us immediately suggesting the best way to ship our tile without breakage. All of our tiles arrived in perfect condition and the variation in the stone is gorgeous! Product Ordered - Rain Forest 12x12 Polished Sarah, Hixon Interiors

Tiles are gorgeous! They were packaged very well and no tiles were damaged during shipment. Product Ordered - Kenzzi Azila 8X8 Matte Porcelain Tile Amanda

Great customer service and great price. Quick delivery. Tile looks beautiful. Product Ordered - Capella Taupe Brick Pattern Matte Porcelain Tile Dominic

DO NOT do business with this company. I ordered and received the tile--it took much longer to receive than I was told it would. The contract states clearly that the tile must be inspected and signed for immediately upon arrival; however, I was at work when the tile was left in my driveway, so I was unable to inspect, or sign for, the tile before they left it. Upon arriving home, I inspected the tile., and immediately contacted Tiles Bay. Over 50% of the tile was broken and unusable. I tried for months to get Tiles Bay to make this right, but one year later, I still have 5 boxes of broken tile in my driveway, and Tiles Bay still has my money. I had to buy tile from another company to complete my project, so my project cost twice what it should have. I repeat: DO NOT do business with this company. You WILL regret it if you do. Product Ordered - Orion Jade Interlocking Flat Pebble Claire

We received our order but had several pieces broken during shipping. It happens. However, the shipping company driver could not wait around for me to review all the items in our large order and left. We have been told that it will take 4-5 weeks to determine if the shipping company will cover the broken material. We are stuck with not enough material and cannot finish the job. The client is not happy and our company looks bad. This is just not acceptable business. Product Ordered - Praia Grey Matte Bullnose Porcelain Tile Rob

Out of the total order you sent, 3 of the 12”x12” blocks had deep scratches on several of the glass tiles. The scratches were caused by something sharp poking directly into the black boxes Premium Mosaics. The scratches were NOT from outside the plain brown boxes the product was shipped to me in. Your company has poor quality control in your shipping department. I am disappointed. Product Ordered - Black Blend Glass Mosaic R A Powell

Beautiful tile. Product Ordered - Antares Saturn Coal 20X20 Matte Porcelain Tile B. Littenberg

My sales lady was very thorough making sure my shipment was correct. Also worked to try to get me the best shipping rate. Very well pleased with this company. Product - Canyon Creek Panel Rod FRIESZ

The customer service and support was great. There was some miscommunication with the carrier though, and my tile sat on the carriers' loading dock for a week because no one called me to inform me that it had arrived. The tile itself is difficult to work with on the mesh due to the tile's uneven thickness, by nature. The glue globs holding the tiles to the mesh sometimes kept a tile from getting completely seated in the thinset. I ended up removing the tiles from the mesh and installing them individually. Way more cumbersome that way but a much more flush, even finish with better spaced grout lines. Product Ordered - Santa Barbara ft. Natural Slate Meshed Flagstone Paver Tiled Tim Vessels

I must admit that I am disappointed in the volume of gold color advertised that simply wasn't the case in my order. The majority of color was gray. The color photograph sent to me from your warehouse for my approval prior to shipping showed a lot more gold than the actual materials sent. My best guess is that the order contained 70% dark gray, 10% cream color and only 20% actual gold. I understand that natural slate stone is brittle in nature but the shipping container was poorly constructed, broken when it arrived and a number of boxes had substantial broken pieces in them. All in all I would rate my experience less than average to poor and certainly not excellent by any stretch of the imagination. Product Ordered - California Gold French Pattern 16 Sft Gauged Slate tile James Platt