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Sample Charges

Samples are provided free of charge. Please note that ordering samples on this site is different than ordering one tile each for that product. For ordering a sample, please follow the below steps:

1. Open the product you want to order the samples for.

2. Please click on 'Add a Sample'. It is located just next to 'Add to Cart' button. You may not see this for products where samples are not allowed or if the sample of that product is already added in your shopping cart.

3. By repeating steps 1 and 2, please add all the samples required.

4. Once you have all the items in your cart, please follow the checkout prompts to place the order.

The maximum number of samples allowed per product per order is one. Any order having more than one sample of a product will be treated and processed as one sample. For any extra requirement, please email us at mail us and we shall be more than happy to call you back and set it up.

Please note that there might be a nominal shipping charge for the samples which will be calculated on checkout on actual. We ship all our samples from our warehouse in California. However we reserve the right to change the origin and demand the difference in shipping charges, based on the availability of the product as the case maybe. The carrier used by us will be UPS Ground or equivalent.

Samples used will be 4x4 or 6x6 sizes. Please note that due to the basic structure of the material, samples of certain items like pool copings / medallions / faucets / sinks etc would not be possible. If by mistake it is ordered the same will be confirmed from you on phone or email before shipping out on charge.

Other services

Tilesbay.com will charge extra $10.00 per package for UPS 3rd Day service in addition to the above mentioned cost for UPS Ground.

Tilesbay.com will charge extra $20.00 per package for UPS 2nd Day service in addition to the above mentioned cost for UPS Ground.