Privacy Policy

Welcome to Tilesbay. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

1. Information We Collect

We may collect the following types of information:

•⁠ ⁠Personal Information: Name, email address, phone number, shipping and billing address, payment information along with other information you provide during browsing the website, chat on our website, account creation or checkout.
•⁠ ⁠Order Information: Details of your purchases, order history, and preferences.
•⁠ ⁠Technical Information: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the site).
•⁠ ⁠Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

•⁠ ⁠To process and fulfill your orders, including payment processing and shipping.
•⁠ ⁠To communicate with you about your orders, account, or inquiries.
•⁠ ⁠To improve our website, products, and services based on your feedback and usage patterns.
•⁠ ⁠To send you promotional offers, newsletters, and updates.
•⁠ ⁠To prevent fraud, protect our website, and comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

•⁠ ⁠Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and website operations.
•⁠ ⁠Legal Authorities: When required by law or to protect our rights, safety, or property.
•⁠ ⁠Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

•⁠ ⁠Access and Correction: You can review and update your account information at any time.
•⁠ ⁠Opt-Out: You can unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails.
•⁠ ⁠Data Deletion: You may request the deletion of your account and personal information, subject to legal and contractual obligations.
•⁠ ⁠Cookies: You can manage cookies through your browser settings.

To exercise these rights, please contact us at info@tilesbay.com.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. 

Thank you for trusting Tilesbay.com with your personal information. We are dedicated to providing you with a secure and enjoyable shopping experience.