Tilesbay sent me a shipment wherein over half of the product was literally shattered into pieces and dumped on my front porch in shoddy boxes. When I asked about replacement or refund, they assumed no responsibility whatsoever and did not reply. Pathetic customer service wit...
We received our order but had several pieces broken during shipping. It happens. However, the shipping company driver could not wait around for me to review all the items in our large order and left. We have been told that it will take 4-5 weeks to determine if the shippin...
They had an obscure old tile, shipped, no issues, very good communication. Product Ordered - Rojo Alicante Polished
I am glad I ordered several "extra" tiles. Out of the 18 I ordered, 7 were broken. That's more than 1/3 of my order. I think you need to rethink your packaging, maybe a piece of foam or bubble wrap between the tiles would help. They were just stacked on top of each other ...
Everything went well with our order. The tile job will be completed later. What is done so far looks great. Product Ordered - Honey Onyx Mosaic
Tiles were delivered quickly and in perfect condition, plus the back splash turned out beautiful!!