They were very helpful and informative. Checked with me to make sure the order was correct before shipping it out.
My experience with the Tilesbay representatives was professional and courteous, from the placement of the initial tile order to processing the refund, since the die lot from the manufacturer, did not match. A special thank you to Ben Cooper, for all of his help, as well. Onc...
tile was ordered and we received 2 different lots. they did not remedy this problem and basically told me too bad. they are unprofessional and should not be doing business
Great customer service. Quick shipping once it shipped. Placed pavers in sand with a polymeric sand to hold in place. Super happy.
Love our stone. It went up easily and looks great!
After an initial muddle over an error with my delivery address, my experience with Tilesbay went well. My tiles arrived in perfect condition and were delivered much more quickly than expected. I will certainly use them again.
The customer service and support was great. There was some miscommunication with the carrier though, and my tile sat on the carriers' loading dock for a week because no one called me to inform me that it had arrived. The tile itself is difficult to work with on the mesh du...